The desk sits at 238A Thomson Road, #25-07 Novena Square, 307684, Singapore (SG), and answers enquiries from clients, counterparties and prospective clients on working days. Use the form below or write directly to helpdesk@hyzqcapital.buzz; the same team reads both. You can also review the six desk services here → before you write, so your message can name the service you need.
Email the desk now →These are the questions that come up most when a new client first speaks with the custody desk. Each answer is short, and each one points to the part of the service that deals with the detail.
If your question is not covered here, the form above reaches the same people who answer the phone. The desk would rather answer a specific question than leave you guessing about how a document will be handled.
The desk holds board minutes, resolutions, pledge documentation, wire instructions and related instruments. Each set is counted, sealed and issued with a numbered safekeeping receipt. If you are unsure whether a particular document is suitable, describe it in your message and the desk will tell you before anything is delivered.
Enquiries received during business hours are usually answered the same day, and messages received outside those hours are reviewed on the next working day. A request that needs a document review or a scheduled sitting will receive a proposed time rather than a rushed answer.
Sittings are normally held at the Novena Square office, but an off site sitting can be arranged where the engagement terms allow and the relevant parties agree. The desk will confirm the place, the time and the documents in advance so the handover can be witnessed properly.
HYZQ Capital Pte. Ltd. opens its settlement window at Novena Square, where every message is read by the same team that holds the documents you are asking about.